Q: If I am not 25 years of age, can someone who is older than me rent the vehicle for me?
A: No.

Q: How long in advance should I make a reservation?
A: As soon as you know the date that you would like to rent, we recommend that you place a deposit to hold your reservation. Please check our policies for cancellations. Cloud 9 is taking reservations up until 12/31/10 and we are not currently accepting reservations for 2011.

Q: What can I expect after I make a reservation over the phone?
A: After we take all of your information over the phone, verify it and find that you qualify, we will place a $200 down-payment onto your credit card if you are more than 5 days away from your rental date.  This will guarantee your rental day. We will then email you a reservation confirmation with all of the specifics. About 1-3 days prior to the rental, we will charge the remaining balance onto your credit card, if there should be one, and place the damage deposit on it as well.

Q: Can I rent at the last minute?
A: We prefer you set up the rental at least three days in advance so that we may verify your insurance and make sure your vehicle is available, clean and ready. We do, however, accept same-day rentals ONLY if they are made by 4:00PM. Please note that in these situations we still cannot guarantee your rental.

Q: If I call on the weekend, will I be able to rent a vehicle from you on that day?
A: We must first verify your car insurance coverage through your agent. If he or she does not work over the weekend, we may not be able to call and verify your policy. Many insurance providers have 1-800 numbers that we can call on the weekends, so it all depends on the company you use for your insurance.

Q: Do you accept walk-ins?
A: No, we do not accept walk-ins. You must contact us by phone and provide us with all of the necessary information in order to qualify. In addition, vehicle viewing is by appointment only.

Q: Can I put down all cash for my damage deposit?
A: No. Cloud 9 Specialty Car Rentals requires that at least 50% of the damage deposit be placed on your credit card.

Q: Do you accept debit cards?
A: No.

Q: I do not have adequate insurance coverage, can I still qualify?
A: You must have full coverage to rent from us and meet our minimum requirement of 100/300/100. Due to poor insurance ratings and complaints to the Better Business Bureau about certain insurance carriers, we do not accept ALL insurance company coverages, even if you qualify. Examples include SafeAuto, Eagle and several others. If you have an "off-brand" insurance company, please give us a call at (630) 707-RENT and we can tell you if we accept it.

Q: I’ve had insurance through my insurance company for just a month, do I  qualify?
A: No. Cloud 9 requires that you have had your policy in place for at least three months with your current insurance carrier.

Q: I have 100/300/100 insurance but have a lot of tickets/accidents, do I still qualify?
A: It depends. If you have an SR rating through your insurance carrier, you will not qualify. If you have three or more tickets on your record in the last three years, you will not qualify. In the last five years if you have had a revoked license or any type of suspension, you will not qualify. We run DMV reports for each renter.

Q: What kind of condition are your vehicles in?
A: All of our vehicles are in showroom condition and look like they have less than 5000 miles on them. There are no dents or scratches on ANY of our vehicles. We take pride in actually over-maintaining our vehicles so you get the freshest car possible. Before you pick up a vehicle, we go through a rigorous checklist to make sure that all of the fluids are topped off and the car is being given to you in the best mechanical condition possible.

Q: How many vehicles do you have available?
A: Please view our current line-up of vehicles to make a selection.

Q: I am vacationing out of state. Can you refer me to an exotic car rental company you trust?
A: Please visit our homepage and view the other locations listed throughout the United States. These are the only companies that we have dealt with and trust to give you the same high level of service that we here at Cloud 9 provide you.

Q: Do you rent your vehicles outside of Illinois? Will you ship the car to me in a different state?
A: Yes. We service the entire U.S., but do require a 1-week minimum rental when shipping vehicles out-of-state. Delivery charges are flat rates depending on how far away you are from our location.

Q: Do you offer gift certificates in any denomination?
A: Absolutely! Cloud 9 has gift certificates to fit ANY budget -- $25, $50, $100 -- you decide.

Q: Can I be put on your mailing list? Do you sell this list to anyone?
A: Just email us to be placed on our mailing list. You can expect a monthly newsletter which will have all-new updates, specials as well as promotions. We do not sell your email address to anyone.

Q: Do you rent to clients who do not live in the United States?
A: No.

Q: How much do you charge to deliver/pick-up a vehicle to/from O'Hare or Midway airports?
A: We charge a flat rate of $60 each way to O'Hare and $80 each way to Midway.

Q: If I live in the city, can I take a train out to your business?
A: Yes. We can arrange for you to be picked up at the Roselle train station on Irving Park Road.

Q: Can I leave my vehicle on your premises during my rental?
A: Yes. At no extra cost we will drive your vehicle to a nearby indoor secured location. We can not leave your vehicle outside overnight at our offices. If you like, we offer detailing services while your vehicle is with us. Contact us for a quote. We also provide minor services to your vehicle such as replacing a headlight or having your oil changed. We are here to serve your needs. 

Q: How much do you charge to deliver and/or pick up a vehicle?
A: We charge $3.00 per mile each way to deliver or pick up a vehicle. If you are less than 10 miles away from our location, there is a minimum delivery charge of $ 30. Deliveries are available to airports and residential homes only. We make every effort to accommodate deliveries, however, during peak times a delivery may not be available. Once you place your reservation and we have indicated delivery is available to you, your delivery is guaranteed and will not be compromised.

Q: I don't want to rent the vehicle if it's raining.  What happens if it rains on my rental day?
A: We understand that some renters want that "perfect day" to fully enjoy their rental experience. We have a "Rain Insurance Option" that allows you to move your rental day to any other day if it should be raining at the start of your rental.

Q: Are you a member of the Better Business Bureau?
A: Yes. Cloud 9 Specialty Car Rentals is a Better Business Bureau accredited business with an A+ rating, the highest rating obtainable through the Bureau. You can view our current reliability report here. 

Q: Do you have an on-line reservation form?
A: No, absolutely not. With the amount of identity theft and ease of computer hacking, we are more comfortable taking your reservation information over the phone. By doing it this way, we do NOT store all of your information in a computer that could easily be stolen or hacked into over several months of trying. We do not recommend that you put ANY important information, such as your social security number or credit card information, into any company's on-line form unless they are a Fortune 500 company using advanced encryption software.

Q:  Do you have a Privacy Policy?  How is the information I give to you protected?
A: . At Cloud 9, we recognize that your privacy is very important. You can view our privacy policy here.