POLICIES

Age Requirement Policy

25 years of age, no exceptions. Anyone driving must be 25 regardless if they are the primary driver or the secondary, additional driver.

Insurance Policy

All renters must carry full coverage (comprehensive, collision and liability) insurance on their current car insurance policy, at the time of the rental, to rent from us. Liability limits must be at a minimum of 100000 / 300000 / 100000 to qualify. Your policy must be active with the same insurance company for a period of 3 months or more to qualify. We do not accept rental customers who have a high risk insurance rating (SR Rating). We do not accept insurance policies underwritten by Safe Auto, Eagle, Accurate, United Auto, Safeway, Unique, as well as several others. If you hold an insurance policy that is not well known, please call us and we can tell you if we accept it.  We do not sell any type of insurance coverage for any of our rental vehicles.

Payment/Damage Deposit Policy

A $2500 Damage Deposit must be placed prior to every rental. The following credit cards (including debit cards) are accepted for deposit: VISA, Master Card, Discover and American Express. A damage deposit is an authorization against your credit card's credit limit.  It effectively removes that amount of credit from your credit line during your rental period.  This authorization does not show up on your credit card statement as a charge, rather, it is just a hold.  At least 50% of the damage deposit must be placed onto a credit card.  There are no exceptions.  You can use more than one credit card.  Any credit card that is used MUST be valid and in the renter's name.

Cancellation Policy

There is a $200.00 cancellation fee if the reservation is cancelled between 10-14 days of the start of the rental. A 50% charge from the total rental price will apply if you cancel between 7-10 days. A 100% charge of the total rental price will be charged if the rental is cancelled within 0-7 days of the rental start time.

Additional Drivers Policy

You may add ONE person to a rental for a fee of $ 75.00. Additional driver must be present at the time of the rental and must meet all of the qualifications as the primary renter.

Rental Day Requirements

On you place a deposit and make a reservation with us, a reservation confirmation will be emailed out to you.  It will confirm your vehicle, rental date, times and costs.  It will not contain any personal information.  On the day of your rental, you will have to have 3 items on your possession:

(1) Your valid driver’s license.
(2) Your proof of insurance card.
(3) The credit card(s) you used to make the payment(s) with.

If you do not have these 3 items with you at the time of the rental, WE WILL BE UNABLE TO RENT THE VEHICLE TO YOU due to insurance requirements. A moving violation ticket stubs will not be accepted as a driver’s license.  All renters must be present at the time of the rental.  We require that all first time renters to go through a short 10-15 minute orientation on the vehicle that they will be renting. This is done so that you will be familiar on how to operate the car in a safe and efficient manner.

Rates

All rates are subject to change without notice. Special Offers may expire at any time. We reserve the right to refuse/postpone rental due to severe weather, snow, past driving record or any other reason that may jeopardize your safety as well as that of the vehicle.

Mileage / Additional Costs

All rentals come with 100 free miles per day. Our weekend package comes with 400 free miles. Our weekly (7 full days) package comes with 500 free miles. Each additional mile thereafter is charged at $1.00 in all of our vehicles. All of our vehicles require 93 Octane gasoline. You will be required to return the vehicle with as much gas in it as you originally rented it with. Aside from paying taxes, the potential extra mileage charge is the only other cost that is involved.

Driving Area Restrictions

Our vehicles are allowed throughout the United States and Canada with a few exceptions. We also do one-way rentals out of state as well. If you plan to go out of Illinois, we ask you to provide us with your itinerary.

Your Driving Record

To qualify to rent from us, you cannot have been cited for any of the following within the last 3 years:

• Reckless driving

• Driving under the influence of a controlled substance (DWI or DUI)

• Leaving the scene of an accident

• Operating a vehicle without insurance

• Possession of a stolen vehicle.

When you make a reservation with us, you authorize Cloud 9 to run a MVR report (Motor Vehicle Report) with the state to gather this information.

Hours of Operation

As a family run business, we are generally open from 9am to 9pm, 7 days a week, 365 days a year. We are here, however, to meet the needs of our customers. If you should need to pick up or drop off a vehicle before or after our hours of operation, we will make every effort to accommodate you. We do NOT offer a "key-drop" service after hours.

Directions

We are located in Roselle, Illinois, just 25 minutes west of Chicago near the Schaumburg / Bloomingdale area. Vehicle viewing by appointment only.

SERVICES

Vehicle Delivery

Cloud 9 Specialty Car Rentals offers delivery and pick-up within the Chicago land area. Airport delivery is $60 each way to O'Hare and $80 each way to Midway. For delivery not to the airport, we charge a $ 3.00 per mile flat rate, both ways. If you live less than 10 miles away from our location, A $30 minimum charge will be assessed.  Call us for out-of-sate delivery/pickup quotes.

Rainy Day Insurance

For $39.99, Cloud 9 will allow you to change your rental date to any other open date as many times as you like if it is raining at the time of your scheduled pickup time at our offices or at your location if you are having it delivered. Just pay for your rental in full and purchase the insurance 5 days prior to your rental date. Rain insurance does not apply once your rental begins. You may not move your rental date if you have not purchased this insurance.

Detail On-The-Go

Cloud 9 will at any time during your rental, drive out to your rental vehicle and detail the exterior of it back to showroom condition. Simply give us a call when the vehicle is idle and set up a time for us to come out and clean it. Work, home, while you’re at dinner- anywhere! Normal delivery rates apply each way and there is a $30 minimum charge for detailing services.