This Privacy Policy identifies and describes the way Cloud 9 Specialty Car Rentals Inc. (herein Cloud 9) collects, uses and stores information we collect from our customers. At Cloud 9, we take privacy very seriously and make every effort to keep your personal information confidential at all times.

HOW WE COLLECT INFORMATION

Any information Cloud 9 collects will include information provided directly to us from the customer by means of phone call or email. Using the customer’s information as described below, Information about the customer will also be collected and gathered from other sources.  Our information gathering process is limited only to that information that is necessary for a customer to qualify for a rental. Every customer provides Cloud 9 with the same personal information as any other customer, no more or less. Required information from a customer is determined by Cloud 9 and our fleet insurance company. Customers may email us for a complete list of questions that are asked. At no time will Cloud 9 incorporate “cookies” onto your computer or gather any other type of personal or non-personal information about you in any other way while interacting on our website(s) or by other means. Cloud 9 will store your email address if you have: rented a vehicle from us, inquired about our consulting program or have asked us to be placed onto our email list to receive specials.  We do not keep emails from those who are just inquiring about a rental.

HOW WE USE YOUR INFORMATION

Once a customer has provided Cloud 9 with their information, the information will then be used to verify the customer’s identity.  This information will also be used to verify that the customer meets all of our rental requirements.  This process includes, but is not limited to:

• Using the customer’s driver’s license number to run a Department of Motor Vehicle (DMV) report. This report provides us with your driving and criminal history including: convictions (IE, DUI), tickets and restrictions.
   

• Using the customer’s personal car insurance policy information to contact their car insurance company to receive feedback from their agent as to the customer’s driving record, insurance coverage(s), accident information as well as their current vehicle information. In almost all cases, Cloud 9 will receive faxed policy information about a customer from the customer’s insurance company.
   

• Using public information found on the internet to verify a customer’s identity.
   

• Asking the customer, in some cases, to first call their car insurance company and grant and/or release their insurance information to Cloud 9.

At no time will Cloud 9 sell, rent or give away any customer information, including emails, to any another party.  Cloud 9 will also make every effort to protect a customer’s privacy before, during and after a rental. We will not provide your name to any other party, including family members, who may inquiry about your past, present or future rental with us.  Only those person(s) that the customer instructs us to potentially contact in an emergency situation will be notified. Any violation of our rental contract will negate a customer’s anonymity.

HOW WE STORE INFORMATION

Information collected from customers by Cloud 9 will be stored in hand written form and kept on file for the duration of their rental. All information, including information provided by the customer, faxes, rental paperwork, 2nd party information and credit card receipts will then be stored at a secure location and kept until IRS law determines the forms are no longer useful. At that time, they will be destroyed. Prior to all rentals, Cloud 9 will take a digital copy of your driver’s License and proof of insurance card.  These images will be kept in digital storage until your rental is completed or for up to a period of one year or as determined by insurance requirements. After that period, they will be destroyed.  At no time will Cloud 9 keep, place, hold or store any of your information, with the exception of your email address, within a computer system.  We feel any personal information, either inputted from a web site reservation form or stored anyway on a computer system, is information at risk. A computer’s known location within a business can be stolen or hacked into from another computer over a given period of time. Cloud 9’s website(s) do not contain a database with any customer information on it due to this threat alone. Cloud 9 recommends that you NEVER put any personal information, such as your social security number or credit card information, into any company’s on-line reservation system unless they are a Fortune 500 company using ADVANCED encryption software.

Any updates or changes to this policy will be reflected here. Cloud 9 does not inform nor notify their customers or potential customers of changes to this policy. Please review our privacy policy from time to time or just prior to your rental. If you should have any questions about this policy, please contact us.

This policy was last updated: 07/05/2010